"I am writing to thank you for your assistance in the planning and execution of Aberdeen City Council's Residents' Survey for 2007. Every request and query was dealt with quickly and in a very professional manner. I was delighted with the quick response and completion of the whole project, within one month, and the excellent resulting report. The information obtained will be invaluable in planning community safety for Aberdeen City residents in the future.
I would not hesitate to recommend the very efficient and professional service of Research and Marketing plus to any future prospective clients."
Carol Carlton
Antisocial Behaviour Officer
Aberdeen City Council.
"Everything from sampling, to survey delivery and the provision of a clean data set was completed on time and accurately. It was reassuring to know that this important piece of research was being managed by an expert and very competent team who were quick to respond to our requests. Research & Marketing's service was very professional and provided best value."
Bettina Gilbert
Marketing Manager
Oportunity Wales
"Getting tenants views on the Welsh Housing Quality was an important part of our Housing Strategy and Service Improvement Plan for 2003/04. With the excellent work undertaken by R&M and the valuable information gained from our tenants, we now know what standards our tenants expect. With this information we can confidently take informed decisions about the future of Council Housing in Carmarthenshire."
Adrian Young
Housing Investment Manager
Carmarthenshire County Council
"This activity has become a staple part of our brand building and Research and Marketing has been instrumental in both its set up and ongoing efficient running. I have been very pleased with both the efficiency and quality of R&M's work and have been happy to pass additional projects to them subsequently."
Stuart Price
Head of Marketing
PHS Group PLC
"This was a controversial and complex review process which required sensitive handling but robust surveys to achieve a satisfactory conclusion. I want to thank you for your excellent work in the research you undertook and the presentation of the results to Forum members. Your professionalism and the quality of the work undoubtedly contributed to the successful conclusion of this project."
Robin Hodsdon
Head of Highway Services
Northamptonshire County Council
"We were kept informed at all stages with the progress and have been able to keep track without the need for calling formal planning meetings. This continual communication has been useful, enabling the review to remain focussed upon its original brief. I have no hesitation in approving the final report for onward consideration."
Rona Aldrich
Head of Library, Information and Culture Service
Conwy County Borough Council (CCBC)
In announcing the change of format the Western Mail editor, Alan Edmunds said:
"We have been delighted that the research shows that readers totally endorse the editorial changes made last year. They also overwhelmingly support the change to a compact format, which will be one of the most important milestones in the history of the newspaper."
Alan Edmund
The Western Mail
